Payment and delivery terms and conditions
Biodem Medical Oy payment and delivery terms
Valid from 5 October 2021.
General information about the online store
Online store products are sold by Biodem Medical Oy 1902069-3. We sell products to private individuals of legal age in Finland and the EU region. Product prices include VAT. We reserve the right to change prices and postage.
Products are generally ordered from cool-x.fi through the shopping cart.
All orders are confirmed by email, which states the price of the order, shipping costs and the ordered products. In order to receive an order confirmation, you must provide an email address when ordering. You agree to the delivery conditions in force with each order.
Order and payment confirmation
Products are ordered through the Shopping Cart. To order products, customers must provide contact information and select a delivery method. When the products are added to the shopping cart and the order process has been completed, we send an automatic order confirmation by e-mail to the e-mail address or phone number provided by the customer.
The order confirmation contains the following information:
- Order number
- Ordered products
- The total amount of the order
When placing an order, the customer agrees to the current terms of the cool-x.fi online store. All information provided by the customer is treated confidentially and cool-x.fi undertakes not to disclose information to third parties.
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpanki, Osuuspanki, POP bank, Säästöpanki, S-banken and Ålandsbanken.
Your bank statement shows Paytrail as the payee, we forward your payment to the online retailer. From the online store, you will be directed directly to your own bank to make the payment securely.
Credit card payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards. The online store uses the international Verified by Visa and MasterCard SecureCode authentication services.
Paytrail appears as the payee on the card invoice and forwards the payment card payment paid by the customer directly to the merchant. Card payment is made using a securely protected payment form, and the payment card information is not stored in the online store's systems.
Mobile payment methods
Mobile payment methods Pivo, MobilePay and Siirto are services that work in the application, with which you can pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the respective application. Pivo also accepts Siirto payments, which means that the payment can be accepted in any application that supports Siirto.
The payment terms are available on MobilePay's website.
MobilePay payment terms
Conditions applicable to transfer payments:
OP's general euro payment terms
Invoice and installment services
Invoice and installment services Paytrail through offer OP Invoice.
Please read the specific terms and conditions specific to the financing company, which you will see when you accept the payment. When you accept the payment, you also accept the finance company's terms and conditions.
OP Buy with invoice
Terms of delivery
Delivery methods and time
The delivery time of the products is 4-7 business days. We try to deliver the products on the next business day after placing the order, if the product is in stock. Delivery costs and options are shown on the shopping cart and checkout page.
Posti and Matkahuolto keeps packages at the pick-up point for one week (7 days), after which the packages are returned, so please pick up your package on time.
Exchange and return conditions
All products have a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right to exchange and return only applies to unused and salable products in the original packaging. We check the condition of the returned product before refunding the payment.
The return of the order must be notified by e-mail, firstname.lastname@example.org
Include the following information with the return:
- order number
- date of order / date of receipt
- your name
- your address
- your phone number
Return address: Biodem Medical Oy, Kaipionmäentie 7, 37570 Lempäälä. In case of problems, please contact us by e-mail at email@example.com
If you do not want to keep the product you ordered, send it back within 14 days and we will return the price of the product/products back to you. If you return the entire order, we will also refund the postage costs of your order. We will refund the amount you paid according to the payment method of your order. It usually takes about 10-20 business days to process the return and transfer the money.
Take the products to be returned to the Post office, packed in the same package in which you received them, according to the instructions you received by email. The customer is responsible for the return shipping costs. Keep the return receipt with you until the return or exchange has been processed.
We do not accept returns more than 14 days after receiving the delivery.
Problem situations in transport and regarding defective products
If the product has been lost during transport, damaged or the wrong product has been delivered to you, you must report the error immediately to firstname.lastname@example.org
Notification of incorrect delivery or defective product must be made as soon as possible. If the package is damaged in transit, the product must be immediately complained to the logistics partner.
We reserve the right to change our terms of delivery. Before placing your order, you must familiarize yourself with the delivery conditions valid at any given time.
This online store follows the Biodem Medical Oy registration statement .
In all matters related to orders, you can contact us as follows:
- by e-mail from email@example.com
- by phone from 03 22 55 126